Quality Analyst Job : any graduate appply

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Participates in design of call audits.

  • Performs call monitoring according to monitoring formats and quality standards and provides trend data to management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of Inside Sales email responses.
  • Participates in customer listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for staff.
  • Provides feedback to team leaders and managers help them to sync better within the team.
  • Prepares and analyses internal and external quality reports for management staff review.

    • General Information

    • Req # WD00030105
    • Career Area: Services
    • Country/Region: India
    • State: Karnataka
    • City: BANGALORE
    • Date: Monday, November 28, 2022
    • Working Time: Full-time
    • Additional Locations: BANGALORE - Karnataka - India

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